Feedback Policy

At Glancia, we value the opinions and experiences of our customers as they help us continually improve our services and products. Our User Feedback Policy outlines the guidelines and procedures for submitting feedback, reviews, and suggestions.

1. Purpose

The purpose of this policy is to provide clear guidelines for customers on how to submit feedback, reviews, and suggestions about their experiences with Glancia's products and services. Additionally, it aims to ensure that all feedback is received, reviewed, and addressed promptly and appropriately.

2. Feedback Channels

Customers can submit feedback through the following channels:

  • Website: Customers can leave reviews and ratings on individual product pages on our website.
  • Email: Feedback can be sent via email to
  • Social Media: Customers can share their experiences and feedback on our official social media accounts.
  • In-Store: For customers visiting our physical store, feedback cards will be available at the checkout counter.

3. Guidelines for Providing Feedback

When providing feedback, customers are encouraged to:

  • Be specific and provide details about their experience.
  • Offer constructive criticism or suggestions for improvement.
  • Avoid using offensive language or making personal attacks.

4. Review and Response Process

Upon receiving feedback, our team will follow this process:

  • Acknowledgment: Customers will receive an acknowledgment of their feedback within 24 hours of submission.
  • Review: Feedback will be reviewed by our customer service team and relevant departments to assess its validity and potential for improvement.
  • Response: Customers will receive a response addressing their feedback within 5 business days. If additional time is required for investigation, customers will be informed accordingly.
  • Action Plan: Based on the feedback received, Glancia will develop an action plan to address any issues or suggestions for improvement.

5. Privacy and Confidentiality

Glancia respects the privacy of its customers and will not disclose personal information provided with feedback without consent, except as required by law.

6. Anonymous Feedback

Customers have the option to provide anonymous feedback if they prefer not to disclose their identity. However, providing contact information allows us to follow up and provide updates on the resolution of their feedback.

7. Continuous Improvement

Feedback is essential for Glancia's continuous improvement. We are committed to using customer feedback to enhance our products, services, and overall customer experience.

8. Policy Review

This User Feedback Policy will be reviewed annually to ensure its effectiveness and relevance.

Contact Information

If you have any questions or concerns about this User Feedback Policy, please contact us at

Effective Date: 20 April, 2024

Revision Date: 28 Dec, 2023

Location: 39-72 Stone Church Rd W Hamilton, ON, L9B 2H8 Canada.

Our Values


We believe being original is important to create unique art, and we stick to being original in the designs we create for you.

Transparency & Integrity

Always being transparent and honest about our process, quality and product so you can always rely on us, no matter what.


We strive to stick to our radicles of embroidery art and be inspired by the endless possibilities we can create with it.


Our goal is to inspire individuality by promoting personal style, fostering a strong and diverse community, and empowering the world together.