Correction Policy

At Glancia, we strive to provide accurate and up-to-date information to our customers. However, we understand that errors, technical issues, or outdated content may occasionally occur. This Correction Policy outlines our procedures for addressing and correcting such issues promptly and transparently.

1. Notification Process

When updates, revisions, or corrections are made to our website content, product listings, or technical issues are identified, we will notify affected users via email or WhatsApp. Notifications will include details about the nature of the correction and any relevant information for users to take appropriate action.

2. Types of Corrections

Corrections may include, but are not limited to:

  • Content Updates: Revisions to product descriptions, pricing information, sizing charts, or any other textual content on our website.
  • Link Revisions: Updates to broken or outdated links that may lead to incorrect destinations.
  • Technical Fixes: Resolution of technical issues such as website errors, bugs, or glitches that affect user experience.

3. Timeliness of Corrections

Glancia is committed to addressing and correcting errors in a timely manner. Upon identification of an issue requiring correction, our team will prioritize the resolution process to minimize any inconvenience to our customers.

4. Customer Feedback

We welcome feedback from our customers regarding any errors or discrepancies they encounter while using our website or services. Customers can report issues by contacting our customer service team via email or WhatsApp.

5. Transparency

Glancia is committed to transparency throughout the correction process. We will provide clear and accurate information regarding the nature of the correction, the reason for the error, and the steps taken to rectify it.

6. Verification

Before implementing corrections, our team will verify the accuracy of the proposed changes to ensure that the information provided to our customers is reliable and trustworthy.

7. Continuous Improvement

We view corrections as an opportunity for continuous improvement. We will analyze the root causes of any errors or issues to implement preventive measures and enhance our processes to minimize future occurrences.

8. Contact Information

For inquiries or to report any issues requiring correction, please contact our customer service team via email at or through WhatsApp at +1 4372373450.

Effective Date: 20 April, 2024

Revision Date: 28 Dec, 2023

Location: 39-72 Stone Church Rd W Hamilton, ON, L9B 2H8 Canada.

Our Values


We believe being original is important to create unique art, and we stick to being original in the designs we create for you.

Transparency & Integrity

Always being transparent and honest about our process, quality and product so you can always rely on us, no matter what.


We strive to stick to our radicles of embroidery art and be inspired by the endless possibilities we can create with it.


Our goal is to inspire individuality by promoting personal style, fostering a strong and diverse community, and empowering the world together.