FAQs

Frequently Asked Questions

1. What is Glancia?

Glancia is a fashion brand offering a wide range of trendy and stylish clothing for both men and women.

2. Where is Glancia located?

Glancia is headquartered in Hamilton, Ontario, Canada. However, being an online store, we serve customers worldwide.

3. What kind of products does Glancia offer?

We offer a diverse collection of products including tops, bottoms, dresses, and outerwear for both men and women.

4. How can I place an order?

Placing an order with Glancia is easy! Simply browse our website, select the items you want to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and your order will be processed.

5. What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options.

6. How long will it take to receive my order?

Shipping times may vary depending on your location and the shipping method selected at checkout. Typically, orders within Canada may take 3-7 business days for delivery, while international orders may take longer.

7. Do you offer free shipping?

Yes, we offer free standard shipping on orders over a certain amount. Check our website for current promotions and shipping policies.

8. Can I track my order?

Yes, once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to track the status of your delivery.

9. What is your return/exchange policy?

We want you to be completely satisfied with your purchase from Glancia. If you are not satisfied for any reason, you may return or exchange eligible items within a specified period. Please refer to our Returns & Exchanges policy on our website for detailed information.

10. How can I contact Glancia for further assistance?

For any inquiries or assistance, you can contact our customer service team via email at glancia.ca@gmail.com or through our online contact form on the website. We strive to respond to all inquiries promptly.

11. Do you offer gift cards?

Yes, we offer electronic gift cards that can be purchased and redeemed on our website. They make the perfect gift for friends and family who love fashion!

12. Are the products on Glancia ethically sourced?

Yes, Glancia is committed to ethical sourcing practices and sustainability. We work with suppliers who adhere to fair labor practices and environmental standards.

13. Do you have a size guide?

Yes, we provide a size guide on our website to help you find the perfect fit. You can refer to the size chart available on each product page for guidance.

14. Can I cancel my order?

Orders can typically be canceled within a certain timeframe after placement. Please contact our customer service team as soon as possible if you wish to cancel your order.

15. Do you offer discounts for students or military personnel?

Yes, we offer special discounts for students and military personnel. Please contact customer service for more information on eligibility and how to redeem these discounts.

16. How often do you release new collections?

We regularly update our collections with new arrivals to keep up with the latest trends. Check our website frequently or subscribe to our newsletter to stay updated on new releases and promotions.

17. Can I sign up for exclusive offers and promotions?

Yes, you can subscribe to our newsletter to receive exclusive offers, promotions, and updates on new arrivals. Simply enter your email address on our website to subscribe.

18. Do you have a loyalty program?

Yes, we will soon come up with a loyalty program where customers can earn points on their purchases and redeem them for discounts on future orders. Once launched, you can sign up for our loyalty program on our website to start earning rewards!

19. Can I find Glancia products in physical retail stores?

Yes, you can find Glancia products at our studio store in Hamilton. Feel free to book an appointment and visit our studio to see the products in person.

20. How do I know if an item is out of stock?

Items that are out of stock will be indicated as such on our website. You can sign up for notifications to be alerted when the item is back in stock.

If you have any other questions or concerns, please don't hesitate to contact us. We're here to help!